19 questions
Frequently asked questions
Setup, battery, weather, payment and warranty. If you can't find the answer, message us on WhatsApp.
Setup & use
How long does setup take?
First setup is about 10 minutes: mount on the tripod, connect the app, set up the pitch. On the same pitch, later matches take three minutes; the pitch stays saved.
How long does the battery last?
About 3.5 hours on one charge: a 90-minute match, warm-up and extra time. 103 Wh internal battery; charge with the adapter in the box.
Does it work in the rain?
It was designed with rain and dust in mind: lens gaskets, a labyrinth seam, drainage through the base, fan cooling. Official water/dust rating: —. In storm conditions, judge the risk of the tripod tipping over yourself.
Which pitches can I use it on?
Full-size 11-a-side pitches (105 × 68 m) first. It also works on 8-, 7- and 5-a-side artificial turf pitches; on a small pitch the camera is set up closer and lower.
Does it work without internet at the pitch?
Yes. Recording happens on the device; your phone connects directly to the camera's own Wi-Fi, no internet needed. You only need internet to share the recording.
Can I take the camera to another pitch?
Yes. Hexa is portable; carry it in its case from one pitch to the next. At a new pitch, after setting up you show it the pitch: the camera finds the lines and you confirm the four corners. If you need several cameras, write to us for a volume quote.
Recording & viewing
Where is the recording saved?
On the device's internal storage. When the match ends, transfer it to the app over Wi-Fi. You can also download it to a computer.
How big is the file, how do I download it?
A 90-minute match is about — GB. Download to your phone from the app or to a computer from the web; the panorama and the auto-framed video are separate files.
How do I send the recording to parents and players?
Download the recording to your phone or a computer, then share the file directly or as a link from whatever channel you use (WhatsApp, Google Drive, YouTube and so on). Recordings are not uploaded to a Hexa server; they stay on the camera and wherever you download them.
Do I need consent to record children?
The club records and shares the footage, so consent is the club's responsibility. We recommend written consent from parents; a single consent collected at the start of the season is a common approach. Hexa never sees the recordings: they stay on the camera and wherever you download them.
Purchase & warranty
Is there a subscription or monthly fee?
No. You buy the device once; software and updates are included. Future add-ons (such as player analytics) will be announced separately.
How long is the warranty?
2 years. Repair or replacement for manufacturing defects. Damage from drops, water ingress and similar misuse is not covered.
How long does shipping take, is there a fee?
Time to ship after payment: —. Shipping fee within Turkey: —. The tracking number comes by email.
Can I return it?
Yes, within 14 days of delivery. Send the camera back undamaged with its box and accessories; the refund is issued within 14 days. Details: Returns & Cancellation page.
Do you issue invoices?
Yes, e-invoice / e-archive. Individual or corporate; for club, association and municipality purchases we issue a corporate invoice with your tax number.
Can I see a demo before buying?
Yes. On a video call we'll show you a sample recording and the setup. Choose "Demo request" on the contact page or message us on WhatsApp.
Can clubs and municipalities get a quote or pro forma invoice?
Yes. Choose "Price / pro forma invoice" on the contact page or message us on WhatsApp; send your organization name and billing details and we'll email the quote.
Do you ship outside Turkey?
Not yet; orders ship within Turkey only for now. If you are abroad, write to us and we'll let you know when international shipping opens.
Support
Who do I contact if something goes wrong?
WhatsApp and email. If you get stuck during setup, we'll set it up together on a video call. Software updates come through the app.
Didn't find your answer?
Setup, orders or anything else: write to us, we usually reply the same day.